Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and OpenClaw Intelligence B.V. ("OpenClaw," "we," "us," or "our"). By accessing our website at openclawintelligence.com, creating an account, or using any of our services, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, you must not use our services.

2. About OpenClaw Intelligence

OpenClaw Intelligence is a technology company specializing in AI agent automation, autonomous business systems, and AI strategy consulting for businesses of all sizes.

3. Services

OpenClaw Intelligence offers the following categories of services ("Services"):

• Consulting services: Discovery calls, AI strategy sessions, and custom advisory engagements.
• Implementation services: Agent setup, deployment, configuration, and integration with your existing business tools and workflows.
• Managed services: Ongoing AI agent management, optimization, monitoring, and monthly retainer engagements with recurring strategy calls.
• Enterprise solutions: Full-scale autonomous business systems, multi-agent orchestration, custom integrations, and dedicated support.
• Training services: Workshops, team training sessions, and educational programs on AI agent technology.

The specific scope, deliverables, and timeline for each engagement will be defined in a service agreement, statement of work, or order confirmation provided at the time of purchase.

4. Account Registration

To access certain Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information.
• Maintain the security and confidentiality of your login credentials.
• Promptly update your account information if it changes.
• Accept responsibility for all activities that occur under your account.

You must use a password of at least 12 characters including uppercase letters, numbers, and special characters. You must not share your account credentials with any third party. If you suspect unauthorized access to your account, you must notify us immediately at security@openclawintelligence.com.

We reserve the right to suspend or terminate accounts that are inactive for more than 12 consecutive months, after providing 30 days' notice by email.

5. Orders, Pricing & Payment

5.1 Pricing

All prices are listed in Euros (€) and are exclusive of VAT unless stated otherwise. VAT will be applied in accordance with applicable Dutch and EU tax laws. If you provide a valid EU VAT number for a business established outside the Netherlands, the reverse charge mechanism may apply.

5.2 Payment Terms

• One-time services (strategy sessions, workshops, agent setup): Payment is due at the time of purchase, before the service is delivered.
• Recurring services (monthly retainers, enterprise subscriptions): Payment is billed automatically on the first day of each billing cycle. You authorize OpenClaw to charge your selected payment method on a recurring basis.
• Custom engagements: Payment terms will be specified in the individual service agreement or statement of work.

We accept credit cards (Visa, Mastercard, American Express), SEPA Direct Debit, and PayPal. All payments are processed securely by Stripe.

5.3 Late Payment

Invoices not paid within 14 days of the due date are subject to a late payment interest of 2% per month (or the maximum rate permitted by Dutch law, whichever is lower), calculated from the due date. We may also charge reasonable collection costs in accordance with Article 6:96 of the Dutch Civil Code (Burgerlijk Wetboek).

5.4 Refunds

• Discovery calls: Free of charge; no refund applicable.
• Consultations & workshops: Full refund if cancelled at least 48 hours before the scheduled date. No refund for cancellations within 48 hours or no-shows.
• Recurring services: You may cancel at any time; your subscription will remain active until the end of the current billing period. No pro-rated refunds for partial months.
• Implementation services: Refunds are available only if we fail to deliver the agreed-upon scope within the agreed timeline, subject to good-faith resolution attempts.

6. Consultations & Meetings

When you book a consultation or meeting with OpenClaw:

• You will receive a calendar invitation with date, time, and meeting link to the email address on your account.
• Meetings must be attended at the scheduled time. If you need to reschedule, please do so at least 24 hours in advance through your dashboard.
• We may record meetings for quality assurance and reference purposes. You will be informed at the start of any recorded meeting and may object to the recording.
• If you fail to attend a scheduled meeting without prior notice ("no-show"), the session will be considered delivered and the fee will not be refunded.

We will make reasonable efforts to accommodate rescheduling requests. OpenClaw reserves the right to reschedule meetings with at least 24 hours' notice due to unforeseen circumstances.

7. Intellectual Property

7.1 Our Intellectual Property

All content on the OpenClaw Intelligence website and platform — including but not limited to text, graphics, logos, icons, software, the OpenClaw brand identity, the claw icon mark, and proprietary methodologies — is the property of OpenClaw Intelligence B.V. or its licensors and is protected by Dutch and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works from any of our intellectual property without prior written consent.

7.2 Client Deliverables

Deliverables created specifically for you during an engagement (such as AI agent configurations, automation roadmaps, and custom integrations) are owned by you upon full payment of all applicable fees. OpenClaw retains a non-exclusive license to use anonymized versions of deliverables for internal improvement and training purposes.

7.3 Your Content

You retain ownership of all data, content, and materials you provide to us ("Client Content"). By providing Client Content, you grant OpenClaw a limited, non-exclusive license to use it solely for the purpose of delivering the Services.

7.4 Feedback

Any feedback, suggestions, or ideas you provide regarding our Services may be used by OpenClaw without obligation or compensation. We will never publicly attribute such feedback to you without your permission.

8. AI Agent Services — Specific Terms

The following terms apply specifically to AI agent setup, management, and automation services:

8.1 Nature of AI Services

AI agents are software systems that use artificial intelligence models to perform tasks autonomously. While we strive for accuracy and reliability, AI outputs may occasionally be inaccurate, incomplete, or unexpected. You agree to implement appropriate human oversight for critical business processes.

8.2 Third-Party AI Models

Our services may utilize third-party AI model providers (including but not limited to Anthropic, OpenAI, Google, and others). These providers have their own terms of service and usage policies. We are not responsible for changes to, outages of, or limitations imposed by third-party AI model providers.

8.3 Data Processing by AI Agents

You are responsible for ensuring that any data processed by AI agents complies with applicable data protection laws, including the GDPR. You must not instruct AI agents to process special category data (as defined in Art. 9 GDPR) without ensuring a valid legal basis and appropriate safeguards.

8.4 AI Output Disclaimer

8.5 Usage Limits

Each service plan includes a defined allocation of AI model usage (tokens, API calls, or agent tasks). Usage beyond the allocated limits may incur additional fees, which will be communicated to you in advance.

9. Acceptable Use

You agree not to use our Services to:

• Violate any applicable law, regulation, or third-party rights.
• Generate, distribute, or store content that is illegal, harmful, defamatory, obscene, or discriminatory.
• Engage in unauthorized access to our systems, other users' accounts, or any third-party systems.
• Introduce malware, viruses, or other harmful code into our platform.
• Circumvent, disable, or interfere with security features of our platform.
• Use AI agents for spam, phishing, fraud, or any form of deceptive practices.
• Reverse-engineer, decompile, or attempt to extract the source code of our software.
• Resell, sublicense, or redistribute our Services without written authorization.
• Use our Services in a way that could damage the reputation of OpenClaw Intelligence.

We reserve the right to investigate violations and take appropriate action, including suspension or termination of your account.

10. Limitation of Liability

To the maximum extent permitted by Dutch law:

• Aggregate liability: OpenClaw's total aggregate liability arising out of or in connection with these Terms or the Services shall not exceed the total amount of fees you have paid to OpenClaw in the 12 months preceding the claim.
• Exclusion of consequential damages: In no event shall OpenClaw be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunities, or reputational damage, regardless of the cause of action or the theory of liability.
• AI-specific limitation: OpenClaw shall not be liable for any loss or damage arising from decisions made based on AI-generated outputs without adequate human review.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Dutch law.

11. Warranties & Disclaimers

OpenClaw warrants that it will provide the Services with reasonable care and skill, consistent with industry standards.

Except as expressly stated in these Terms:

• The Services are provided "as is" and "as available."
• We do not warrant that the Services will be uninterrupted, error-free, or free from harmful components.
• We do not warrant that AI agents will produce accurate, complete, or reliable outputs in all circumstances.
• We make no warranties regarding the results or outcomes you may achieve through the use of our Services.

To the maximum extent permitted by applicable law, we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Indemnification

You agree to indemnify, defend, and hold harmless OpenClaw Intelligence B.V., its directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Services in violation of these Terms.
• Any Client Content you provide that infringes third-party rights.
• Your failure to comply with applicable laws or regulations.
• Any unauthorized use of your account.

13. Suspension & Termination

13.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your dashboard. For recurring subscriptions, cancellation takes effect at the end of the current billing period.

13.2 Termination by OpenClaw

We may suspend or terminate your account if:

• You breach these Terms and fail to remedy the breach within 14 days of written notice.
• You engage in conduct that we reasonably believe constitutes a material breach or poses a risk to our platform or other users.
• Payment is overdue by more than 30 days.
• We are required to do so by law or regulation.

13.3 Effects of Termination

Upon termination:

• Your access to the Services and dashboard will be revoked.
• Any active AI agents will be deactivated.
• You may request a copy of your data within 30 days of termination.
• We will retain data only as required by law (see our Privacy Policy for retention periods).
• Sections 7, 10, 11, 12, 14, and 18 shall survive termination.

14. Confidentiality

Both parties agree to treat all non-public information received from the other party as confidential ("Confidential Information"). This includes, but is not limited to, business strategies, technical configurations, financial data, customer lists, and proprietary methodologies.

Each party agrees to:

• Use Confidential Information solely for the purpose of fulfilling obligations under these Terms.
• Not disclose Confidential Information to third parties without prior written consent, except to employees or contractors with a need to know and under similar confidentiality obligations.
• Take reasonable measures to protect the confidentiality of such information.

Confidentiality obligations do not apply to information that is publicly known, independently developed, lawfully received from a third party, or required to be disclosed by law.

15. Data Protection

We process personal data in accordance with our Privacy Policy and the GDPR. Where OpenClaw processes personal data on your behalf as a data processor (for example, data processed by AI agents acting on your instructions), we will enter into a Data Processing Agreement (DPA) as required by Article 28 GDPR.

You are responsible for ensuring that you have a valid legal basis for any personal data you instruct OpenClaw or AI agents to process on your behalf.

16. Force Majeure

Neither party shall be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, government actions, power outages, internet failures, cyberattacks, or failures of third-party AI model providers.

The affected party shall notify the other party as soon as reasonably practicable and make reasonable efforts to mitigate the impact. If a force majeure event continues for more than 60 days, either party may terminate the affected services upon written notice.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Post the updated Terms on our website with a new "Last updated" date.
• Notify you by email at least 30 days before the changes take effect.
• Provide a summary of the key changes.

Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance. If you do not agree with the changes, you may terminate your account before the effective date.

18. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict-of-law provisions.

18.1 Amicable Resolution

In the event of any dispute arising out of or in connection with these Terms, both parties shall first attempt to resolve the dispute through good-faith negotiation within 30 days of written notice.

18.2 Jurisdiction

If the dispute cannot be resolved amicably, it shall be submitted to the exclusive jurisdiction of the competent courts in Maastricht, the Netherlands.

18.3 Consumer Rights

If you are a consumer within the EU, nothing in these Terms affects your statutory rights under mandatory consumer protection laws of your country of residence. You may also use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/odr.

19. General Provisions

• Entire agreement: These Terms, together with the Privacy Policy and any applicable service agreements, constitute the entire agreement between you and OpenClaw regarding the Services.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets.
• No partnership: Nothing in these Terms creates a partnership, joint venture, employer-employee, or agency relationship between you and OpenClaw.
• Notices: All notices under these Terms shall be sent by email. Notices to OpenClaw shall be sent to legal@openclawintelligence.com. Notices to you will be sent to the email address associated with your account.
• Language: These Terms are provided in English. In the event of a conflict between translations, the English version shall prevail.

20. Contact

If you have any questions about these Terms of Use, please contact us: